Terms and conditions
1. Introduction
Welcome to the Matters online store!
These Terms of Service govern your use of our website https://www.matters.ge/, operated by Matters.
Our privacy policy describes how to use our service and explains how we collect, protect, and disclose information we receive as a result of your use of our websites.
The agreement between us and you includes these terms, conditions, and our privacy policy.
If you do not agree to (or cannot comply with) the Terms and Conditions, you may not use our Services. Please notify us by email at mattersge@gmail.com so that we can find an appropriate solution to the situation. These terms apply to all visitors.
2. Communication
By using our service, you consent to receive news about our brand, as well as marketing or promotional materials and other information. However, you may opt-out of receiving the above-mentioned information by notifying us via our email address: mattersge@gmail.com.
3. Purchase/Payment
You warrant that: You have the legal right to use any Card(s) or other payment method(s) in connection with any Purchase and that the information you provide is true, correct, and complete.
It may be necessary for us to use a third-party service to process payments and purchases. By using our services, you authorize us to transfer this information to third parties subject to our privacy policy.
We reserve the right to refuse or cancel your order at any time for certain reasons, including, but not limited to: product or service availability limitations, errors in product or service descriptions or pricing, user errors in order registration, and others.
We also reserve the right to refuse or cancel your order in case of suspected fraud or unauthorized/illegal transactions.
4. Order cancellation / refund / refund / return / exchange
As a sustainable brand, Matters creates all products on demand, which means we do not have any pre-made stocks. As all orders are handcrafted, we do not offer a return service unless the product is defective. If you receive a damaged product, you can return it within 2 days of receiving the order. We also provide an option to exchange the product for a different size within 2 days.
5. Composition/Content Any visual and textual material on our website is owned by, or licensed to use by, Matters. You may not distribute, modify, download, copy, or use said content in whole or in part for personal or commercial purposes without prior written permission.
6. Prohibited Use You may use the Service only for lawful purposes and subject to our Terms.
7. Analytics We may use third party services to monitor and analyze our Service.
8. Accounts When you create a profile on our website, you confirm that the information you provide is accurate, complete and current at all times. Incorrect, incomplete, or outdated information may result in immediate cancellation of your account. You are responsible for maintaining the confidentiality of your account and password. You are responsible for all activities and actions related to your registration data. To avoid profile termination and other adverse consequences, you must notify us immediately of any breach of security of your information or unauthorized use of your account. We reserve the right to refuse service, remove or modify content, or suspend orders at our sole discretion.
9. Termination of Service We may terminate or suspend your profile and access to the Service without prior notice at our sole discretion, including but not limited to violations of the Terms. If you want to cancel your profile, you can simply stop using it.
10. Governing Law The Terms and Conditions are governed by and interpreted in accordance with the laws of Georgia, within the scope of the relevant regulatory law, without regard to conflicting provisions. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right. If any provision of these Terms is held by a court to be invalid or unenforceable, the remaining provisions of these Terms will remain in effect.
11. Changes to the Service We reserve the right to make changes to our service at our discretion. From time to time we may restrict access to some parts of the Service, or the entire Service, to users, including registered users.
12. Confirmation/Consent By using any of the services offered by us, you confirm that you have read and understood these terms and conditions and agree to them.
13. Contact us Please send your feedback, comments, technical support requests to Mail: mattersge@gmail.com